No Questions Asked Money Back Policy
At automatemyplace.com.au you can shop with total peace of mind.
If you purchase virtually anything from us, and you change your mind when you receive your order, you can send it back to us for your money back.
No questions asked and no hard feelings.
To return an item to us for your money back:
All items are sold with a Warranty that ensures what you ordered is received by you in good working order and is able to be used as intended by the manufacturer and / or as specified by us.
automatemyplace.com.au (or our local distributor / manufacturer, if applicable) will replace a product if it is found to be either damaged or not working correctly when it is received. This type of warranty situation is termed "Dead on Arrival" or DoA. The DoA period is 14 days from the date your order leaves our warehouse. Unless otherwise indicated this is the warranty that the product comes with.
Many items, especially electrical and mechanical items, also come with a longer warranty that extends beyond this 14 day DoA period. Please refer to each item's listing for the duration of the warranty for that item.
Under the warranty provisions, automatemyplace.com.au or the local distributor /manufacturer will repair or replace damaged or faulty goods. If the product cannot be repaired or exchanged by the same or another item with at least the same specifications, then a credit voucher or, in the case of a DoA, a full refund will be provided.
It is a condition of each item's warranty that you securely pack the faulty or damaged item so that it is able to be returned to us or the local distributor / manufacturer via the transport carrier. We strongly recommend you retain the packaging your items comes in for the duration of the warranty period so that, in the unlikely event that you will need to return an item for repair or replacement, you will have adequate packaging available to do so. If you dispose of the packaging then it will be your responsibility to source alternative adequate packaging to use to return the item. Our insurance policies require photos to enable us to make a claim for damage caused to a package in transit. If you receive an item that is damaged and wish to receive a replacement please email photos of both the damaged item and the packaging, together with your claim so we may process it promptly. Unless otherwise indicated, warranties are return-to-base warranties.
Most products covered by the manufacturers warranty will contain a warranty card with information on how to obtain technical assistance or make a claim. Please refer to it for warranty terms and conditions, which may vary from product to product.
To make a warranty claim, please follow the following procedure:
To ensure speedy processing of your return, please include this information as well as the nature or description of the problem inside of the package too
Replacements or refunds under warranty do not apply if the product has not been installed, operated and maintained in accordance with any instructions provided with the product or as noted on the product listing.
If the product has been used in a manner other than for which it was designed, to the extent permitted by relevant legislation, automatemyplace.com.au expressly excludes any liability for any indirect or consequential loss (including for loss of revenue or loss of use) arising from or in any way relating to the purchase or use of the product.
To the extent permitted by law, warranties will only apply to products used for personal / private use. Using products purchased from automatemyplace.com.au for commercial purposes will result in the warranty being voided.